Contact support
Email info@kinu.ai. Include your organisation, a concise description, the time of the issue and any request ID shown in Telesto. Never email API keys, prompts or regulated data.
Customer support
Help when your AI boundary needs it.
Product, onboarding, security and AWS Marketplace subscription support for Telesto customers and evaluation teams.
What we can help with
- Workspace activation and user access
- Gateway and agent configuration
- DLP policy and incident investigation
- AWS Marketplace agreement status
Security reports
Use the subject Security report and avoid including exploit details or customer data in the first email. We will provide a secure follow-up channel.
AWS billing and cancellation
AWS Marketplace controls billing, renewals, cancellations and refunds. We can help identify the agreement, but financial changes must be requested through AWS Marketplace or AWS Support.
Service priority
State whether the issue blocks production, affects some users, or is a general question. Response commitments in an AWS order or private offer take precedence over this public guidance.